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LottevanHees's avatar
LottevanHees
Explorer | Level 4
6 months ago

[Reseller] Dropbox Customer Console: Admin Access dissapearred

Hi Community! This is our first post. We are an IT company for Small/Medium Business and we support our customers with their Dropbox environment. We are a Reseller of Dropbox (via a 3rd party...
Admin Console
dropbox business
LottevanHees's avatar
LottevanHees
Explorer | Level 4

Hi Nancy,

 

Thank you for your response.

 

I currently have a ticket open (#23835067) because I contacted partners@dropbox.com directly. Yet its not solved and I'm not getting the reset-password emails from the system, only send from a Dropbox employee manually. The manually send email has given me the option to reset my Partner password, and that works, but I can only access the Partner Portal via the link they send me. I don't see all options available on the website, and when I try to login via different browsers, I am getting the error that my login/password is not correct.

 

When I try to use the "Call" option, I have a less than a split second to pick-up the phone which I fail to do every time.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi Telxon, I'd recommend contacting the team directly from your account via a new ticket, since they would be able to locate the history of the previous ticket from there.

 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system

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