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Forum Discussion
[Reseller] Dropbox Customer Console: Admin Access dissapearred
Hi Community!
This is our first post. We are an IT company for Small/Medium Business and we support our customers with their Dropbox environment.
We are a Reseller of Dropbox (via a 3rd party...
Nancy
Dropbox Staff
Dropbox StaffHi LottevanHees! Thanks for posting on our Community and I’m sorry to hear about your experience so far.
Since we don’t have account visibility on the forum, I’m afraid you’d need to get in touch with support again, so that they can troubleshoot this further.
However, as you mention there’s an issue when trying to log into the Partners portal, have you tried emailing them to partners@dropbox.com directly? Do you receive a reply, when you do this?
Finally, for the times when you have Admin Access, do you see any option to call instead of chatting instead? Are you having any issues, if you try to do this?
Keep me in the loop.
Hi Nancy,
Thank you for your response.
I currently have a ticket open (#23835067) because I contacted partners@dropbox.com directly. Yet its not solved and I'm not getting the reset-password emails from the system, only send from a Dropbox employee manually. The manually send email has given me the option to reset my Partner password, and that works, but I can only access the Partner Portal via the link they send me. I don't see all options available on the website, and when I try to login via different browsers, I am getting the error that my login/password is not correct.
When I try to use the "Call" option, I have a less than a split second to pick-up the phone which I fail to do every time.
- Hannah
Hey LottevanHees, thanks for the ticket number.
Since you're already in contact with that team, I would suggest to continue working on this with them, to avoid any confusion.
If you need to add something, or have additional questions, make sure to pass it on to them on that ticket.
On my end, I passed your comments along and raised the priority of the ticket, so you'll be getting a response the soonest possible.
Have a great weekend!
- Hannah
It's probably closed because they can't figure it out. That is the correct ticket number we've been working via emails back and forth. Perhaps you need to re-open the case for me? Maybe that's why we're not getting support.
- Jay
