We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

LkitFi's avatar
LkitFi
Helpful | Level 5
2 years ago

Renewing failed, pending payment

I tried to change card information and to renew my subscription. I can see the pending about 1600€ on my credit card, but I still get same message that Dropbox is going to change my 11 business-lice...
Account Settings
Payments
  • Nancy's avatar
    Nancy
    2 years ago

    Hi from me as well, LkitFi!

     

    Since you were able to renew your Dropbox subscription with one payment method, you shouldn't eventually be billed on the original card. 

     

    If anything comes up though, don't hesitate to ping us.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there LkitFi, thanks for using Dropbox and happy Monday!

 

Can you please clarify where you're getting this message and let us know what you see in your plan tab exactly? 

 

Thanks!

LkitFi's avatar
LkitFi
Helpful | Level 5
2 years ago

I didn't take a snapshot, but red box up.

Ired this and other forums, and this seems to be typical problem with DB.

Got it solved by changing again another card in the billing section, and got message that there is a problem...

but same time came an email that renew went thru.

now I have that 1600€ pending on other card too. 

 

Funny how messy and unstable system Dropbox is with these Billing, getting receipts etc. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi from me as well, LkitFi!

     

    Since you were able to renew your Dropbox subscription with one payment method, you shouldn't eventually be billed on the original card. 

     

    If anything comes up though, don't hesitate to ping us.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions