We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Barbara53's avatar
Barbara53
Explorer | Level 3
3 years ago

Refund for my deceased husband’s account

How do I get a refund for my deceased husband’s Dropbox account?  He died in April and I was billed in May.  

Billing
cancellations
Payments
Refunds
  • Nancy's avatar
    Nancy
    3 years ago

    Perfect. 

     

    In this case, I’d like to log a ticket for you and email you directly to the email address that’s linked to your Community profile here. 

     

    Let me know if that’s OK with you, and we’ll get things started.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    I’m sorry to hear about your loss, Barbara53. 

     

    The charges that you received, do they seem to be associated with Google Play/iTunes or do they seem to be coming directly from Dropbox? 

     

    Let me know, and we’ll have a look.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Perfect. 

         

        In this case, I’d like to log a ticket for you and email you directly to the email address that’s linked to your Community profile here. 

         

        Let me know if that’s OK with you, and we’ll get things started.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions