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Dagdan's avatar
Dagdan
New member | Level 2
20 days ago

My Credit card has been charged with the Dropbox Plus plan, but my account only shows as Basic.

Hello community, I have a problem. For a while now I can't access my folders anymore. They are mysteriously gone. At the same time I was charged the plus abo on my creditcard in September but my ac...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
20 days ago
Dagdan wrote:

For a while now I can't access my folders anymore. ... At the same time I was charged the plus abo on my creditcard in September but my account says "basic"...

First, I would use the credit card charge lookup tool to identify the account you're being charged for, just to confirm that it's the same account that you're signed in to.

 

Once you've verified that you're signed in to the correct account, if you still don't see your files, check the Events page. Do you see any recent file activity?

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