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cacollins's avatar
cacollins
Explorer | Level 3
5 months ago

I want to get Dropbox Plus but I receive an error "Something went wrong. Please refresh the page"

I keep getting this message "Something went wrong. Please refresh the page or contact customer support" in red at the top of the screen when I attempt to purchase Dropbox Plus. I currently have Basic...
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Dropbox Plus
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upgrades
  • Megan's avatar
    Megan
    5 months ago

    Hey cacollins, are you able to see any payments on your account from this page?

     

    Also, can you please follow these steps?

     

    1. Open your Dropbox app and tap 'Account'
    2. Tap on the gear icon at the top of your screen to access your settings
    3. Tap on 'Restore purchases'

     

    This should activate your last upgrade. If this doesn't work, give me a shout. 

cacollins's avatar
cacollins
Explorer | Level 3

I get the error message when I use Safari on my phone, and Chrome, Firefox, or Safari on my computer. The Dropbox app won't let me purchase either saying I have another Dropbox account with my Apple ID. 

 

Actually, I found that I am paying for Plus through the iphone but I don't have access to a Plus account? I used to. How did my dropbox become disconnected from my account? It says my subscription renews July 20.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey cacollins, are you able to see any payments on your account from this page?

 

Also, can you please follow these steps?

 

1. Open your Dropbox app and tap 'Account'
2. Tap on the gear icon at the top of your screen to access your settings
3. Tap on 'Restore purchases'

 

This should activate your last upgrade. If this doesn't work, give me a shout. 

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