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PeterNor's avatar
PeterNor
Helpful | Level 6
3 years ago

Personal plus downgraded by Dropbox

My Personal account was a PLUS plan paid in App Store witch was connected to my Team account. How to get things back to personal Plus again when Dropbox stopped support free teams. Who to contact, ...
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  • PeterNor's avatar
    PeterNor
    3 years ago
    Thanks Walter.
    Iv‘e found this in another tread. Something you suggested another customer.
    It worked for me too.

    In your Dropbox app, tap Account (or Personal if you have paired accounts).
    2. Tap on the gear icon at the top of your screen to access your settings.
    3. Tap on "Restore purchases".
Mark's avatar
Mark
Icon for Super User II rankSuper User II

When they ended support for Teams the two accounts you had linked together were unlinked. They didnt, however, stop any plans or payments etc. on these - they just separated them. SO if the account you are seeing now isnt the upgraded one try logging out and logging in to the other account and the paid plan should be there for you 🙂

PeterNor's avatar
PeterNor
Helpful | Level 6
3 years ago
Hi, it’s not about logging out an in again.
I’m getting notifications about that I need to upgrade due to having reached my basic (aprox 5GB) limit. Which is’nt true as I’m paying for Plus thru App Store.
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    But, as you mentioned you were on a Team which has now been disbanded the paid account is on the OTHER account which you are not logged in is. 

     

    The two accounts are disconnected. You need to be logging in to the right one - you are only now logged in to one account where as before you were on two and that benefitted you in terms of quotas. It doesnt now. 

    • PeterNor's avatar
      PeterNor
      Helpful | Level 6
      3 years ago
      I’m admin for our (recent) team account paid directly to dropbox, and its still a 2TB account. But my personal account has been downgraded when disconnected.
      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        3 years ago

        Dropbox doesnt do a 2TB Teams plan - they start at 5TB: https://www.dropbox.com/plans 

         

        So, if you are seeing a 2TB plan thats a Plus one. 

         

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