Payed for the subscription, didnt get the upgrade

Hi Hannah,

I have the same problem, Storage should be 3 TB since 26 August.
Can you please help? I do not want to loose photos which have already been uploaded.

Kind regards,
Nadine

Hi NadT, how are you today?

 

Is it possible that you upgraded a different account than the one you're looking at?

 

Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

 

If you upgraded through us, you can try using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge.

 

Keep me posted! 

Hi Megan,

Thank you for the swift response!
I upgraded using the Dropbox App. I use Google pay to make the monthly payments automatically.

Thank you for your help!

Kind regards,

Nadine

P.s. I am certain I upgraded this account because I can see it in my Dropbox app it is telling me I have 3 TB storage for the Abo but in the Overview and Emails it is reminding me to upgrade because it seems to be only 2 TB.

Hey NadT, sorry for jumping in. To clarify, are you seeing anything like Google Play when checking your Dropbox payment in your bank statement? 

 

Does your transaction appear to be complete or is it in pending state still?

Hi Nancy,

It shows as "Dropbox payment" on my PayPal account, can you check if you received the payment (26 August)?

In the Dropbox App it says payment method "Google play" and in Google play I have my PayPal account.

It is a bit confusing: in Dropbox app it says "Dropbox Plus" on the landing page and then if I click on Abo it says "you current Abo professional"

Hey NadT!

 

Would you be able to send me a couple of screenshots from the app where it says "Dropbox Plus" and then "Dropbox Professional" too? 

 

Also, when you visit your plan page right here, what do you see in terms of your account's usage? 

Hi Megan,
Can I sent the screenshot in an email? Can you write to me and I will reply?
When I click on here (the link you sent) it is telling me I only have Google plus purchase over Google...