We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

MikSchreuder18's avatar
MikSchreuder18
Explorer | Level 3
9 months ago

Payed for the subscription, didnt get the upgrade

Hi there,   An hour ago i've purchased the Dropbox Plus subscription. 119,88 euro's are gone from my bank account, but I did nog recieve the Dropbox Plus update. It still says that I have no ...
Billing
Dropbox Plus
Payments
Plans
upgrades
  • Hannah's avatar
    Hannah
    9 months ago

    Great, thanks MikSchreuder18!

     

    I just emailed you, so I'll see you there.

MikSchreuder18's avatar
MikSchreuder18
Explorer | Level 3

Hi Jay,

 

Ik heb het gedaan op de app.

ik zie niks bij mijn facturen. heb ook geen email gehad.

er is wel 119,88 euro van mijn bankaccount af gegaan.

de kosten zijn naar Dropbox gegaan.

 

Groet, 

 

Mik Schreuder

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Is this via the Android or iOS app, as it does affect us on how to locate the purchase?

---

Is dit via de Android- of iOS-app, omdat dit invloed heeft op hoe we de aankoop kunnen lokaliseren?

  • MikSchreuder18's avatar
    MikSchreuder18
    Explorer | Level 3
    9 months ago

    iOS-app, ik heb een iphone

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Thanks, could you try these steps to restore the purchase to your Dropbox account?

      ---

      Bedankt. Kun je deze stappen proberen om de aankoop te herstellen naar je Dropbox-account?

      • MikSchreuder18's avatar
        MikSchreuder18
        Explorer | Level 3
        9 months ago

        Ik heb dat al gedaan. zegt dat ik dat niet kan doen. Lijkt erop alsof ie zegt dat ik de aankoop nooit heb gedaan.. hij zegt dan ook error als ik erop klik Hij zegt: "Kan aankopen niet terugzetten. De bewerking kan niet worden voltooid. (NSURLErrorDomain fout 409.)

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Okay, you mentioned you paid through the iOS app. If you didn't pay through iTunes, how exactly did you submit your payment details? Did you instead upgrade on the Dropbox site?

      • MikSchreuder18's avatar
        MikSchreuder18
        Explorer | Level 3
        9 months ago

        Ive upgraded on the app on my phone. Ive paid with IDEAL, it send me to my bankaccount and I paid. the bic code is adybnl2a

        ive googled and it says it's the adyen bank, which has very bad reviews.. 

         

         

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions