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afonsogonsalves's avatar
afonsogonsalves
New member | Level 2
3 years ago

Paid for a subscription, didn't get a subscription

I purchased a 2TB plan: after payment, got redirected to my profile and nothing had changed. No billing info too. Have the transfer details from my bank if needed, as money definitely sure exited my...
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  • afonsogonsalves's avatar
    afonsogonsalves
    3 years ago
    Got this solved in the meantime, money was refunded automatically and managed to get the plan I wanted afterwards.

    Still, very disappointed with the Dropbox support.
Marsis64's avatar
Marsis64
Explorer | Level 3

same problem overhere. Paid €119,88 by bankcard via Ideal on my cellphone. But never got the 2TB I paid for. Who can help me to get the 2TB I paid for or how can I get my money back??

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey afonsogonsalves & Marsis64, I hope you're both doing well! 

 

Would it be okay for me to reach out via email, in order for us to have a closer look into this?

 

Thanks!

  • Marsis64's avatar
    Marsis64
    Explorer | Level 3
    3 years ago

    Dear Megan, 

    Thank you for your comment. Yesterday I got my money back. Don't ask me how and why, but ofcourse I'm very happy about it. Unfortunataly I did not get any explanation from Dropbox! 

    • afonsogonsalves's avatar
      afonsogonsalves
      New member | Level 2
      3 years ago
      Got this solved in the meantime, money was refunded automatically and managed to get the plan I wanted afterwards.

      Still, very disappointed with the Dropbox support.

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