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Trapped's avatar
Trapped
Explorer | Level 3
5 months ago

No access to email to login and cancel my subscription

I left my job that my dropbox subscription is tied to. The subscription was paid for with my credit card and I was reimbursed. Now that I am no longer working there, I want to cancel the subscription...
Account Access
Billing
cancellations
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
5 months ago
Trapped wrote:

... I want to cancel the subscription, but the work email tied to it no longer exists/I do not have access to it. I have no ability to log in and cancel it. Because I cannot log in ...

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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