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bjgoldstein's avatar
bjgoldstein
New member | Level 2
7 years ago

Need to reduce licenses

What needs to be done to reduce the number of licenses that we are paying for?
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  • Mark's avatar
    Mark
    7 years ago
    I am pretty sure you can only do this upon renewal of your contract to a minimum of 3 (it used to be 5).

    You can alter the licences you need at the Admin dashboard: https://www.dropbox.com/team/admin/dashboard
  • Jay's avatar
    Jay
    6 years ago
    Entering a minus symbol and a number doesn’t work to show the 'Remove licenses' option?
     
    If this is the case, would it be okay to message you at the email address associated with your forum profile to assist further?
Mark's avatar
Mark
Icon for Super User II rankSuper User II
7 years ago
I am pretty sure you can only do this upon renewal of your contract to a minimum of 3 (it used to be 5).

You can alter the licences you need at the Admin dashboard: https://www.dropbox.com/team/admin/dashboard
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi there, you can reduce licenses as Mark said to a minimum of 3 licenses, however the change will only appear on your account (and thus the reduced fee) when your account next renews, which is either in a month or year.
     
    If you can’t reduce your licenses and you did remove people in the past, check if those users were suspended instead of removed, as suspended users still take up a license.
     
    This also applies to pending invite to your team, so if any exist that you don’t want to join the team, just delete the invite from the admin console.
     
    Hope this information helps!
    • TABNORM's avatar
      TABNORM
      Explorer | Level 4
      6 years ago

      This did  not help. It delets the person NOT the number of licenses on contract.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        How many licenses do you have at the moment and how many do you want on your account?
  • Plc's avatar
    Plc
    New member | Level 2
    6 years ago
    My account has 5 licenses with only 3 active. I want to reduce the account licenses to 3 but Dropbox says the account has a minimum of 5 and won’t allow the decrease. Please advise
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hi Plc, would it be okay if we message you at the email associated with your forum profile to assist you further on this matter?
    • Peder's avatar
      Peder
      New member | Level 2
      6 years ago

      I have the exact same problem. Can you assist me as well?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        If you’re having problems reducing the licenses on your account, let me know if it’s okay to reach out to your email address on your forum profile.

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