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LauraLOTC's avatar
LauraLOTC
Explorer | Level 4
3 years ago

My personal account was accidentally merged into a Business Account

I have a personal Dropbox account for my work as a journalist. My business partner created a new Business Account and invited me to join only to access certain files. When I went to accept the system...
Admin Console
dropbox business
Offboarding
Plans
  • Rich's avatar
    Rich
    3 years ago
    LauraLOTC wrote:

    When I went to accept the system asked to "merge" the accounts and not understanding what that meant, I clicked yes. ... How do I extricate myself from this?

    When you merged your account into the team account, you effectively made the team the owner of your account. In order to leave the team, the team admin needs to convert your account back to an individual account. It's important that they don't just remove you from the team as doing so would delete your account. If that were to happen, the team admin only has seven days to restore your account.

     

    After your account has been converted back to an individual account you'll be back on the Basic plan. You can then resubscribe to Plus, Professional, etc.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, Paul 11, let's jump right into this! 

 

Based on the info you've provided, I understand that you are either part of a Business account, that you now want to leave. Or that you need to remove a shared folder/file off of your Dropbox account.

 

Would you mind clarifying a bit more, and also letting me know about your plan page, and what it reports, in order for me to have a clear visual, and provide you with the correct next steps please? 

 

Keep me posted! 

Paul 11's avatar
Paul 11
Explorer | Level 3
2 years ago
Hi Megan. Thank you for your reply.
I used to work for a company and left it Oct 22. I recently received an email from Dropbox and saw that I was still linked to the company account.
I am trying to find out how to remove myself.
Thank you
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi Paul 11 

     

    As others have said the Company has to do that for you. You cannot do it yourself. You need to speak to the Admin at the company and get them to remove (not delete!) you. 

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