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Forum Discussion
My personal account was accidentally merged into a Business Account
I have a personal Dropbox account for my work as a journalist. My business partner created a new Business Account and invited me to join only to access certain files. When I went to accept the system...
LauraLOTC wrote:
When I went to accept the system asked to "merge" the accounts and not understanding what that meant, I clicked yes. ... How do I extricate myself from this?
When you merged your account into the team account, you effectively made the team the owner of your account. In order to leave the team, the team admin needs to convert your account back to an individual account. It's important that they don't just remove you from the team as doing so would delete your account. If that were to happen, the team admin only has seven days to restore your account.
After your account has been converted back to an individual account you'll be back on the Basic plan. You can then resubscribe to Plus, Professional, etc.
I have a Dropbox Plus account and was added by mistake into a Business account. What is the correct procedure to be removed from the Business account and to return to the Plus account. Without losing any files or the yearly payment that I have made.
Thank you for your help
- Rich
Super User II
ckonteos80 wrote:
What is the correct procedure to be removed from the Business account and to return to the Plus account. Without losing any files or the yearly payment that I have made.
When you join a Business team with a paid account, you receive a prorated refund for any time remaining on your subscription. Once you get your account back, you'll need to resubscribe.
In order to be removed from the team you need to contact the team admin and ask them to convert your account back to an individual account. It's very important that they don't just remove you from the team as that would delete your account. If that were to happen the team admin would have just seven days to restore your account. Make sure they convert your account.
