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Joaniemn's avatar
Joaniemn
Helpful | Level 5
20 days ago

My card has been changed and my account was accessed by someone else, please help

I canceled my free subscription but my credit card has been charged and the account has been hacked. I tried to cancel but the email is not mine so it won't let me cancel. I can't find a phone number...
cancellations
FAQ
Refunds
  • Joaniemn's avatar
    Joaniemn
    20 days ago

    Thanks - I just verified my email address

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there Joaniemn!

 

No worries, I went ahead and opened a ticket on my end for you. 

 

I'll see you there. Thanks!

Joaniemn's avatar
Joaniemn
Helpful | Level 5
20 days ago

Thanks - I just verified my email address

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