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Forum Discussion
Lost my subscription and now my account is back to Basic
I had my account with a professional Subscription, now its gone and went back to basic
- Jay
Dropbox Staff
Hi vikanova, thanks for bringing this to our attention.
Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?This will help me to assist further!
Hello Jay, I do see a confirm payment and 3 invoices. I upgrade via the Dropbox site.
- Rich
Super User II
vikanova wrote:
I had my account with a professional Subscription, now its gone and went back to basic
In addition to what Jay asked, are your files still in your account? Do you see any file activity on your Events page?
