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I've paid for my plan's renewal, but my account was downgraded instead.
Billing and charge of subscription plan has not been processed through my Master Card. Please note, that the actual payment of the changed 119.88 Euros by PayPal DROPBOXINTE Ref. N235314369001GB has ...
Nope, it really does not seem to work. I'm going to try to send you the screenshot from my tablet on, latter on. Th
- Hannah
Dropbox Staff
Hey samanthaBM, I'm sorry you're having a hard time sending us a screenshot.
You can try to send us a shared link to the screenshot instead.
In any case, I took a look at the ticket number you gave us, it looks like the case is closed due to inactivity, but can you see if you can reply to that last email?
It should open a new ticket for our team, so they can assist you further.
ID #24476693Created 11/13/24, 07:06 PM I just joined-in a new Message to Ticket and I attacked the Picture. It is not the bes one but on request I do better? Please do let me know. THANK YOU
- Hannah
Thanks for that, samanthaBM.
I just replied to your email and we'll continue there.
