We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

NikkiJOwen's avatar
NikkiJOwen
New member | Level 2
10 months ago

I've cancelled my subscriptions, but I'm still being charged

In the past 15 years I've had different Dropbox accounts and despite cancelling them I am still be charged. The reference on my bank statement is a 10 digit number and it's impossible and frustrating...
Billing
cancellations
downgrade
Payments
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi NikkiJOwen, thanks for posting on our Community. 

 

Have you already tried visiting this page with the transaction ID you received from your bank? Are you seeing an email address that’s linked to a Dropbox plan you’ve already cancelled? 

 

If yes, do you have the confirmation of cancellation, so that we can look into this further?

 

Let me know what you find, and we’ll take it from there.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions