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ArsalanButt's avatar
ArsalanButt
New member | Level 2
2 months ago

Issues with redeeming the HP Dropbox promotion for my new laptop

I purchased a brand new HP laptop from Costco. It prompted me for a 100GB 12 month promotion. I clicked and logged into my account. Nothing changed. I uninstalled and reinstalled the app. Nothing changed. Our of frustration, I clean installed the windows with no luck. Any help would be appreciated. 

Plans
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Storage space
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago

    It only works if you use the Dropbox that was preinstalled when coming - so uninstalling and reinstalling will cause it to be invalid. 

     

    In terms of the promo have you ever had a space boost from Dropbox before for a new device?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for clarifying that for us ArsalanButt 

         

        Would it be OK if we reached out via email to have a further look internally?

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