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Moparblondie's avatar
Moparblondie
Explorer | Level 3
11 months ago

Issues redeeming 23 GB promo

Hello, I have been trying to figure this out for years. I have was offered 23 GB free upgrade but it would never apply to my account. I tried to contact support multiple times and only received au...
Promotions
Storage space
Moparblondie's avatar
Moparblondie
Explorer | Level 3
Yes. It has been years. This is the first time I’ve been able to finally communicate with someone from Dropbox. Every time I tried to reach out, I received an auto response and would not be able to speak to anyone.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Thanks for the info. The promotional offer has long since expired, so it wouldn't be possible to apply it to any account now.

 

I'm sorry I can't be more helpful on this matter.

  • Moparblondie's avatar
    Moparblondie
    Explorer | Level 3
    10 months ago
    Is there any possibility of an alternative promotion in place of this one? It is very frustrating to be offered this, not have it work and not be able to speak to anyone on how to fix it.
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      We do have a free referral program and there are numerous other promotions, though they generally do require the purchase of a new device or subscription to another service.

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