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DrRegalX5's avatar
DrRegalX5
New member | Level 2
2 months ago

I'm unable to upgrade my account, why?

Hello,   I am trying to upgrade my account. I click on the option Essentials for monthly. However, Dropbox is constantly saying I need to go in. I am already logged in. I tried logging into my ac...
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  • Jay's avatar
    Jay
    2 months ago

    If there isn't a quota, then it could mean that your team is in a locked state. You'll need to follow these steps to leave the team, and then you should return to a Basic plan, allowing you to upgrade to an Essentials plan.

DrRegalX5's avatar
DrRegalX5
New member | Level 2

Rich Jay 

 

Thanks for correcting me Rich. 

 

The page shows Dropbox Advanced (trial ended). There is not a quota. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

If there isn't a quota, then it could mean that your team is in a locked state. You'll need to follow these steps to leave the team, and then you should return to a Basic plan, allowing you to upgrade to an Essentials plan.

  • DrRegalX5's avatar
    DrRegalX5
    New member | Level 2
    2 months ago

    That worked! Thank you Jay and Rich 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      No worries, glad to have helped out!

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