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laniiseee's avatar
laniiseee
Explorer | Level 4
6 months ago

I'm on Basic, even though I'm being billed by iTunes, and I can't upgrade via the website either

so for starters my subscription is done through itunes/the app store. i keep getting emails that they are renewing and making me pay for the subscription but when i go into the dropbox app, it doesn’...
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  • Megan's avatar
    Megan
    6 months ago

    Hi laniiseee, let's see what we can find on this!

     

    Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?

     

    In your Dropbox app, tap Account.
    Tap on the gear icon at the top of your screen to access your settings.
    Tap on Restore purchases, which should activate your last upgrade.

     

    Keep me posted!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey laniiseee! Thanks for posting about this here. 

 

First off, is the error message you mention present on a different browser/incognito mode? 

 

As for your Dropbox account, does it appear to be Basic here, as well?

 

If yes, is it possible you’re being charged for another Dropbox account linked to a different email address? 

 

Let me know, and we can check this further.

  • laniiseee's avatar
    laniiseee
    Explorer | Level 4
    6 months ago
    thankyou for replying!
    the error message i mentioned is still present on a different browser/incognito mode. 😞

    i clicked on the link you gave and my Dropbox account is Basic there as well

    so when i try to resubscribe through the app, it tells me i am unable to upgrade, it says
    “It looks like you're paying for another Dropbox account with this Apple ID.
    You're unable to upgrade in the app at this time, but visit dropbox.com/
    support for more help.” but no other apple id is using the same card or anything from my understanding .
    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      6 months ago
      laniiseee wrote:
      ... it says “It looks like you're paying for another Dropbox account with this Apple ID.

      Does the email address on your Dropbox account (shown on this page) match the email address that you use for your Apple ID?

      • laniiseee's avatar
        laniiseee
        Explorer | Level 4
        6 months ago
        yes it does!

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