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Myszab's avatar
Myszab
Explorer | Level 3
3 years ago

I was charged, even though I had cancelled my free trial

Last September, I used the trial period. Today I saw that Dropbox charged me monthly for this fact every month since then, even though I canceled my subscription. Charges don't appear in my dropbox a...
cancellations
Payments
Plans
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey synnem, sorry to hear about this.

 

Have you checked our payment lookup tool, to see which account the payments belong to?

 

Let me know what you find.

synnem's avatar
synnem
Explorer | Level 4
9 days ago
It says it's paid to:
International Unlimited Company

support-paypal@dropbox.com

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    9 days ago

    Hi synnem. Can we log a ticket for you at the email address you see here?

    • synnem's avatar
      synnem
      Explorer | Level 4
      9 days ago
      Yes, that's the e-mail I use!
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        9 days ago

        Please check your email address, when you can, synnem, and reply to my email. See you there!

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