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Myszab's avatar
Myszab
Explorer | Level 3
3 years ago

I was charged, even though I had cancelled my free trial

Last September, I used the trial period. Today I saw that Dropbox charged me monthly for this fact every month since then, even though I canceled my subscription. Charges don't appear in my dropbox a...
cancellations
Payments
Plans
Refunds
synnem's avatar
synnem
Explorer | Level 4
I don't know how to contact anyone on Dropbox as I'm being sent to pages with just suggestions and no actual contact. I'm supposed to have the FREE basic account but have been charged for months!! I thought I had a different account, seeing as I was being charged, but the app clearly states FREE. I want my money back and clearly will not pay anything further. This seems like a total scam!
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 days ago

Hey synnem, sorry to hear about this.

 

Have you checked our payment lookup tool, to see which account the payments belong to?

 

Let me know what you find.

  • synnem's avatar
    synnem
    Explorer | Level 4
    9 days ago
    It says it's paid to:
    International Unlimited Company

    support-paypal@dropbox.com

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      9 days ago

      Hi synnem. Can we log a ticket for you at the email address you see here?

      • synnem's avatar
        synnem
        Explorer | Level 4
        9 days ago
        Yes, that's the e-mail I use!

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