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Forum Discussion
I was charged, even though I had cancelled my free trial
Last September, I used the trial period. Today I saw that Dropbox charged me monthly for this fact every month since then, even though I canceled my subscription. Charges don't appear in my dropbox a...
Hannah
Dropbox Staff
Dropbox StaffHey Myszab, thanks for reaching out to our Community today.
Since the charges do not appear in your account settings, is it possible that you have a second account?
You can try searching the payment info with our payment lookup tool, which will show you the email address connected to the paid account.
Do you see the same email address as your free account, or a different one? And are you able to login to it?
Let me know and we'll take it from there.
I cannot check with your tool, because this is what the transfer titles look like. However, I am sure that I am talking about a free account, because it was this e-mail that I received information about payments.
- Hannah
Thanks for the screenshot and the update.
There's no specific transaction ID here, which would help us find out about this payment, I'm afraid.
Is it a credit card payment, or through PayPal or maybe through iTunes?
