We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

SonjayaTandon's avatar
SonjayaTandon
New member | Level 2
12 days ago

I upgraded to Professional via my Apple account, but my Dropbox account is still Plus.

Because I subscribe to dropbox via my apple account, I have to upgrade to professional there.  I did that and paid a month ago, but my account in dropbox still shows I am only on plus plan. I have n...
Dropbox Plus
Dropbox Pro
Plans
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
12 days ago

Hey SonjayaTandon! Thanks for reporting this here. 

 

Even on the Plus subscription, you should be able to reach our support team directly. Let’s have a look at your issue, though.

 

When upgrading your Dropbox account to Professional, did you receive any kind of confirmation? Have you checked your Dropbox email address (including its spam folder)?

 

If you go to your Dropbox mobile app, do you see the same email address as the one that appears here?

 

Let me know what you find.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions