We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Tony84's avatar
Tony84
Explorer | Level 3
4 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Dropbox Basic
Dropbox Plus
Payments
Plans
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear about this, Variable463.

 

How did you upgrade your account? Directly through our website or the Dropbox app on your mobile device?

Variable463's avatar
Variable463
Explorer | Level 3
2 years ago
Directly through your website
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the update here, Variable463!

     

    Was the payment made through a credit card or PayPal?

     

    If the former, can you use our payment lookup tool, to see the email address associated with the payment?

     

    Is it the same as the one you see here?

    • Variable463's avatar
      Variable463
      Explorer | Level 3
      2 years ago
      Hi there,

      The payment was made through PayPal
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Variable463, is it possible that you upgraded the wrong account, or that you have a second one? 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions