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Tony84's avatar
Tony84
Explorer | Level 3
4 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Dropbox Basic
Dropbox Plus
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upgrades
Variable463's avatar
Variable463
Explorer | Level 3
I have paid for Dropbox plus and have proof of payment, yet have not received the upgrade?
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Sorry to hear about this, Variable463.

 

How did you upgrade your account? Directly through our website or the Dropbox app on your mobile device?

  • Variable463's avatar
    Variable463
    Explorer | Level 3
    2 years ago
    Directly through your website
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the update here, Variable463!

       

      Was the payment made through a credit card or PayPal?

       

      If the former, can you use our payment lookup tool, to see the email address associated with the payment?

       

      Is it the same as the one you see here?

      • Variable463's avatar
        Variable463
        Explorer | Level 3
        2 years ago
        Hi there,

        The payment was made through PayPal

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