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Tony84's avatar
Tony84
Explorer | Level 3
4 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
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SULALDE's avatar
SULALDE
New member | Level 2
3 years ago

Hello, I have bought 2 TB space yesterday. But, now, I am asked to increase my plan 2TB and shows that I have only 2GB. How does it happen? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey SULALDE, thanks for posting today.

     

    Is it possible that you've upgraded a different account than the one you were planning to?

     

    And did you upgrade through our website of through the Dropbox app on your phone?

     

    If you upgraded through our website with your credit/debit card, you can use our lookup tool, to locate the email address of the upgraded account.

     

    Keep me posted.

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