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Tony84's avatar
Tony84
Explorer | Level 3
4 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
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Pissed off User NZ's avatar
Pissed off User NZ
Explorer | Level 3

I need help as I never hear anything back from support or lack there of.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Pissed off User NZ, I'd be happy to help!

 

Is it possible that you accidentally upgraded the wrong Dropbox account?

 

Have you tried using our self-serve look-up tool, in order to locate the charge, and check the email behind the account?

 

Keep me posted on the results! 

  • Pissed off User NZ's avatar
    Pissed off User NZ
    Explorer | Level 3
    3 years ago

    No luck on the 12 digit number, I have a screengrab of the bank payment details if I could send that through as proof of purchase.
    Aldo I believe I only have one account.
    My email address that I would be signing in on is [email removed as per Community Guidelines] 
    Regards
    Grant Allen

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Pissed off User NZ, let's see what I can do to help!

       

      I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there.

       

      Cheers! 

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