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Forum Discussion
I upgraded my account but it still shows as Basic
I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
I have been charged for my subscription (my account lapsed as I had no money in the right account at the time) yet my account still shows as basic and has for 2-3 weeks. It's affecting my ability to work. How can I get this issue resolved? I'd also like a refund for the time I've not been able to use my account normally.
Cheers.
I need help as I never hear anything back from support or lack there of.
- Megan
Dropbox Staff
Hi Pissed off User NZ, I'd be happy to help!
Is it possible that you accidentally upgraded the wrong Dropbox account?
Have you tried using our self-serve look-up tool, in order to locate the charge, and check the email behind the account?
Keep me posted on the results!
No luck on the 12 digit number, I have a screengrab of the bank payment details if I could send that through as proof of purchase.
Aldo I believe I only have one account.
My email address that I would be signing in on is [email removed as per Community Guidelines]
Regards
Grant Allen- Megan
Hi Pissed off User NZ, let's see what I can do to help!
I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there.
Cheers!
