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Forum Discussion
I upgraded my account but it still shows as Basic
I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
i recently upgraded to the 2tb and it took the $11.99 out my account instantly. In the app it’s still showing i’m basic account and i even went to restore purchases and still nothing . What do i do
Nancy
Dropbox Staff
Dropbox StaffWelcome aboard the Community, lex2!
If l get this right, you upgraded your Dropbox account via the App Store on your mobile device, but you still appear to be on Basic, right?
After buying this subscription, did you perhaps receive a receipt from Apple confirming the purchase?
If so, let me know, and we’ll take it from there.
If l get this right, you upgraded your Dropbox account via the App Store on your mobile device, but you still appear to be on Basic, right?
After buying this subscription, did you perhaps receive a receipt from Apple confirming the purchase?
If so, let me know, and we’ll take it from there.
- @nancy yes i upgraded from the actual dropbox app because it told me i have no space, yes i used my card and got a receipt in my bank saying 11.99 was taken from apple and if i go in my subscriptions on my phone it shows that i have a subscription with drop and i will be charged again March 29,2022 which would be the next month since i purchased it yesterday
- MeganHi lex2, how are you today?
It sounds possible that you upgraded a different account than the one you're using.
Have you tried contacting Apple in order for them to help you locate where the charge is coming from?- i only 2 accounts and i logged into both and it’s still says there basic accounts and that i should upgrade
