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ApoorvaSingh753's avatar
ApoorvaSingh753
New member | Level 2
9 months ago

I requested for refund got downgrade but no refund.

I made a request of Refund after I tried their premium service which keep making mistakes of storing my files not completely can't even fill 120 gb worth of Data out of 1 TB always missing out or cra...
Billing
cancellations
Payments
Refunds
  • Megan's avatar
    Megan
    9 months ago

     Hey ApoorvaSingh753, welcome to our Community! 

     

    Keep in mind that in general it takes 3 to 5 business days for a refund to be processed by payment vendors.

     

    Have you tried accessing the receipt directly from this page?
     

    I'd also suggest that you contact your bank for further info about this. 

     

    I hope this clarifies!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
9 months ago

 Hey ApoorvaSingh753, welcome to our Community! 

 

Keep in mind that in general it takes 3 to 5 business days for a refund to be processed by payment vendors.

 

Have you tried accessing the receipt directly from this page?
 

I'd also suggest that you contact your bank for further info about this. 

 

I hope this clarifies!

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