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deepak3684's avatar
deepak3684
New member | Level 2
3 years ago

I put a typo in my email when create an account

I got 2 tb storage of cloud after buying a new laptop but accidentally i typed wrong mail address and it got activated on that mail id which is not even created yet.... i just typed a letter wrong an...
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emails
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey haikal, thanks for reaching out to us and sorry to see you're having trouble.

 

Have you tried reaching out directly to our support team about this?

 

You'll need to open this page through a private browsing window and click on the "can't sign in" option, then provide your info and submit the help request.

 

Once you have your ticket number, please send it along to us here.

 

Let me know if you have any trouble submitting the request.

Haikal Helmy's avatar
Haikal Helmy
Explorer | Level 3
2 years ago

Hello Hannah,

 

Thank you for the timely response. I have just sent in the request to support. Here is my Ticket ID as requested. Ticket #22267846. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Haikal Helmy, thanks for the ticket number! 

     

    I was able to locate it on our system, and pass my comments there. One of our agents will be with you shortly.

     

    Hang tight! 

    • haikal's avatar
      haikal
      Explorer | Level 4
      2 years ago

      Thank you for the amazingly fast response from you and the support team! The issue has been fixed 🙂 Have a good day!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Awesome news haikal!

     

    If you need anything else, we'll be here for you. 

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