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Forum Discussion
I only have a Basic account, but I still got charged. How can I contact support?
Hi
I've been charged 1 year subscription fee on my c/card. However I only have the free plan so no way to contact dropbox re this payment and what account it is associated with.
Anyone know how I contact support to help?
- Rich
Super User II
Gordon1970 wrote:
I've been charged 1 year subscription fee on my c/card. However I only have the free plan so no way to contact dropbox re this payment and what account it is associated with.
First I would use the credit card charge lookup tool to identify the account you're being charged for. If you recognize it, you can sign in to that account and cancel the subscription.
If you're unable to sign in to the account or you don't recognize it, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.Thanks Rich.
Tried the look up tool doesnt recognise the credit card I've been charged on.
Agree they have my card...but no ideas what account it is for...so without the email to the account charged I can't cancel it!!- Rich
Gordon1970 wrote:
... so without the email to the account charged I can't cancel it!!
You can, by contacting Support as instructed above.
