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nsumalinog's avatar
nsumalinog
New member | Level 2
18 days ago

I need to cancel my subscription but I can no longer access my old email

 

Can't access my old email, need to cancel my subscription. I need help canceling the account. 
 
Account Access
cancellations
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    18 days ago

    Hey nsumalinog - sorry to hear about this.

     

    Could you clarify if you had upgraded your old account through the website directly or via the app store on a mobile device perhaps?

     

    Thanks!

     

    PS: You can reach out to our support team for billing queries through this form via an incognito window without signing into any Dropbox account, if needed. 

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