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Forum Discussion

henrik7's avatar
henrik7
Explorer | Level 3
20 days ago

I need to cancel a subscription but can't access the account

Hi,   I'm helping my mother who has by accident created two dropbox accounts on different occassions due to misundestandings. We have managed to close down one account but the second one is still...
Account Access
Billing
cancellations
Payments
henrik7's avatar
henrik7
Explorer | Level 3
We’ll try the tool to see if we get more information.
henrik7's avatar
henrik7
Explorer | Level 3
19 days ago

Unfortunately that transaction ID is not presented. We have been in touch with the bank (Nordea) and got full detail from their side on the transaction but nothing like the transaction id.

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