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Forum Discussion
I need to cancel a subscription but can't access the account
Hi,
I'm helping my mother who has by accident created two dropbox accounts on different occassions due to misundestandings. We have managed to close down one account but the second one is still...
We’ll try the tool to see if we get more information.
Hannah
Dropbox Staff
Dropbox StaffHey henrik7, if you need to cancel the subscription, but can't access the account, you can contact our support team through the following steps:
- Open a private browsing/incognito window and go to this page.
- In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
- Fill out the rest of the form.
- Click "submit".
Let me know once you have your ticket number.
Trying this.
