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eiriksvensen's avatar
eiriksvensen
Explorer | Level 3
2 years ago

I got downgraded without explaination

My account got downgraded from Advanced to Basic without an apparent reason. As my account now is Basic theres no way to contact the dropbox chat or email. How do i get in touch with a key account ma...
Account Settings
downgrade
  • Hannah's avatar
    Hannah
    2 years ago

    Hey eiriksvensen, if you're signed in to the correct account, can you send us a screenshot of what you see in the plan tab of your account settings?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey eiriksvensen, sorry to hear about this,

 

May I ask if you've ensured that you're looking at the correct account?

 

Also, were you a member of the team or a team admin?

 

Keep us posted!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey eiriksvensen, if you're signed in to the correct account, can you send us a screenshot of what you see in the plan tab of your account settings?

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