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cheesed off's avatar
cheesed off
Helpful | Level 5
3 years ago

I can't upgrade via the Google Play store.

I just wasted 45 mins online with an agent.  Tried to upgrade my account.  After all that you can't upgrade your account via DROPBOX sales agent because I signed up via via Google play store.  So wen...
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Paul van Kessel's avatar
Paul van Kessel
Helpful | Level 5
3 years ago

The same here. Only it took me some hours to come to the same point. I am not pleased. Unbelievable that this is not properly handled by Dropbox.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Paul van Kessel, sorry to hear about that! 

     

    Do you also try to upgrade your Dropbox account, as the OP mentioned? Could you let me know more, in regards to the steps you've followed? 

     

    Thanks a bunch!

    • Paul van Kessel's avatar
      Paul van Kessel
      Helpful | Level 5
      3 years ago

      Hi Megan, via the Support Chat it finally worked! Thanks to your colleague Michael!

    • Paul van Kessel's avatar
      Paul van Kessel
      Helpful | Level 5
      3 years ago

      Hi Megan,

      Thanks to your colleague Michael from Support Chat I finally managed to upgrade!!

      • cheesed off's avatar
        cheesed off
        Helpful | Level 5
        3 years ago
        Amazing ! I will try again and hopefully have same luck
  • Paul van Kessel's avatar
    Paul van Kessel
    Helpful | Level 5
    3 years ago

    Via Michael from Dropbox Support Chat the upgrade was done. Great. Thanks!

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