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cheesed off's avatar
cheesed off
Helpful | Level 5
3 years ago

I can't upgrade via the Google Play store.

I just wasted 45 mins online with an agent.  Tried to upgrade my account.  After all that you can't upgrade your account via DROPBOX sales agent because I signed up via via Google play store.  So wen...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi cheesed off, thanks for bringing this to our attention.

 

Did you originally upgrade to a plan via the Google Play store? 

 

What plan are you trying to upgrade to?

 

This will help me to assist further!

Sanderch's avatar
Sanderch
New member | Level 2
3 years ago
I have the same EXACT problem. Wasted 40 min with a chat agent that couldnt help. I can't upgrade my plan through the Google Play store. It's insane that this is an issue for a company this big.

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