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Forum Discussion
I can't remove my credit card from my account, even though I've cancelled my Dropbox plan.
I cannot remove my credit card information from my account. I see this is a common issue on dropbox. And I know that even though I canceled my subscription I will be billed again next year for something I don't want. I find it outrageous that I have no control over my own credit card information. As far as I'm concerned this is being done on purpose so you can keep billing people who don't want to use this platform anymore. Maybe a class-action lawsuit is in order. Or maybe it's time to alert the press. It's unbelievable how many people cannot perform the simple act of removing their credit card info.
- Nancy
Dropbox Staff
Attached are two screenshots of my canceled letter and my billing page. I don't why you have to do these piecemeal. There should be a button to remove or add ways of paying.
I just got charged $199 for a professional fee. It is even overpriced for what they advertise. I did not consent to. I agree on a class action lawsuit. Just change the card I guess before they charge. I cannot even call customer support. It is close to being a scam.
- Rich
Super User II
Nautilus13 wrote:
I just got charged $199 for a professional fee. It is even overpriced for what they advertise. I did not consent to.
$199 would be the correct charge for the Essentials plan, assuming it's billed yearly and in USD.
Did you start a trial and not cancel it before it ended? If so, it automatically converts to a paid subscription at the end of the trial period. This is agreed to before the transaction takes place.
If you didn't start a trial, did you otherwise give your payment information to Dropbox? If not, use the credit card charge lookup tool to identify the account you're paying for and make sure it's one you recognize.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
