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Tony888's avatar
Tony888
Helpful | Level 5
4 months ago

I can't remove my credit card from my account, even though I've cancelled my Dropbox plan.

I cannot remove my credit card information from my account. I see this is a common issue on dropbox. And I know that even though I canceled my subscription I will be billed again next year for someth...
Billing
cancellations
Payments
Tony888's avatar
Tony888
Helpful | Level 5

Attached are two screenshots of my canceled letter and my billing page. I don't why you have to do these piecemeal. There should be a button to remove or add ways of paying. 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Thanks for these screenshots, Tony888! Can we log a ticket for you next, in order to check details of your Dropbox account and further assist with this?

  • Tony888's avatar
    Tony888
    Helpful | Level 5
    4 months ago

    This is just ridiculous. I'm sorry I ever provided my credit card to such a **bleep** business.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      I understand where you're coming from and I've also logged your feedback in our system Tony888 

       

      If you'd like further assistance with this, please let us know so that we can reach out via email at this point. 

      • Tony888's avatar
        Tony888
        Helpful | Level 5
        4 months ago

        Sure reach out via email. But it shouldn't be anything difficult to do. Millions of websites are immediately able to handle these types of requests daily

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