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Forum Discussion
I can't find which Dropbox account I'm being charged for
I have a reoccurring charge on my card from Dropbox and in all of my known Dropbox accounts I only have the "Basic" subscription.
I am thinking this may be several years old from an account ass...
Thanks Rich! I really appreciate your reply. I did use the tool but unfortunately it returns an error message "Please enter the expiration date and last 4 digits of the billed credit card" despite having entered all of the information correctly.
I have contacted my bank as well but it looks like Dropbox makes contacting them very difficult..
Regarding visiting the support page while I'm not logged in - I tried this as well but it prompts me to enter the email address associated with the account which I do not know nor have access to.
- Nancy
Dropbox Staff
Hey xdkatethegreat! You don’t need to worry too much about the email address of that account.
You can open the ticket with the steps Rich provided above and insert the email address of your current Dropbox account (the one linked to your Community profile here), while explaining the situation in the email you’ll leave our team.
Ping me when you’ve received your ticket number, and I’ll leave our support team an internal note for you.
Thank you! The ticket number is 23772551
- Nancy
You’re all set, xdkatethegreat! I’ve left our team a note, and they’ll get back to you as soon as they’ve reviewed your case.
