We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

veronican's avatar
veronican
Explorer | Level 3
2 months ago

I can't cancel my plan, as I don't have access to my Dropbox email address.

Hello,   I am frustrated because I have contacted support through tickets numerous times but I had no answer yet, so I am creating this topic. The email has been deleted and I can not login to Dr...
Account Access
Billing
emails
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
veronican wrote:

I am frustrated because I have contacted support through tickets numerous times but I had no answer yet, so I am creating this topic.

Only Support will be able to assist with this. What are your ticket numbers? Have they been closed or are they still open? Also, don't create more than one. Each time you create a new ticket, you're moved to the end of the queue.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions