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Forum Discussion
I am being charged for a Dropbox account that I do not have
Is there anyway to get in touch with an actual human at Dropbox? I am being charged monthly for Dropbox account that I do not have, and I cannot for the life of me get an actual person to help with t...
Is very easy to pay and get a subscription w/dropbox, but at the time to provide support to the client, I rate you useless and incompetent.
I paid to have 2 dropbox: personal and bus. I see only 1 account and constantly getting messages that I'm short of space and to do an upgrade. I bought a computer and did the upgrade. Retuned the computer and bought another one. Still getting the same message. What happened with the money I sent to upgrade the dropbox space? I want to know where are the 2 accounts I paid for it?
You are very quick to charge money, but useless and the time to provide any support. I want this issue to be fix ASAP. Can you provide a phone or at least a day/time were Help Support will be calling to fix the issues?
Thank you for your cooperation on this matter.
- Rich
Super User II
sarah rodriguez wrote:
I paid to have 2 dropbox: personal and bus. I see only 1 account and constantly getting messages that I'm short of space and to do an upgrade.
Use the credit card charge lookup tool to identify the accounts that you're paying for. Make sure you're using the correct email address to sign in for each paid account.
Can you provide a phone or at least a day/time were Help Support will be calling to fix the issues?You mentioned paying for a personal and business account. Was the business account and actual Business Team account (Business, Business Plus, Enterprise), or was it just another Plus, Professional, Essentials account that you're using for business purposes.
Only Business Team accounts have access to phone support and it's handled via a callback initiated from the Admin console of the account. There is no number to call.
If you're unable to identify the accounts that you're paying for, you can contact Support by opening a ticket. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
