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Forum Discussion
How to get refund of a subscription without consent?
In the last night, my Dropbox professional got auto renewed without my consent and my credit card was charged 199 dollar. Please cancel the subscription and refund me the amount as soon as possible.
It did have your consent - you signed up for a trial which was to auto move to a paid plan at the end. That is your consent.
However, unfortunately we cannot help here. You need to speak to support :
https://help.dropbox.com/accounts-billing/payments-billing/refund
https://help.dropbox.com/accounts-billing/cancellations-refunds
Mark
Super User II
Super User IIIt did have your consent - you signed up for a trial which was to auto move to a paid plan at the end. That is your consent.
However, unfortunately we cannot help here. You need to speak to support :
https://help.dropbox.com/accounts-billing/payments-billing/refund
https://help.dropbox.com/accounts-billing/cancellations-refunds
the hyperlinks you embedded do not allow for emails to be sent - so how can I as a UK citizen, entitled to a 14 day 'cooling off period' access a refund if I am unable to send you an email
- Mark
Hi Jo09
You log a ticket at www.dropbox.com/support. Note that the 14 day cooling off period applies to initial purchases only and not renewals.
- Yes but the email won't send so therefore l an unable to use this hyperlink. I have tried reatedly. For the UK it is a minimum of 14 days cooling off- this is the same for renewals. I have checked.
- I have checked my rights via whatconsumer.co.uk/cooling-off-and-cancellations/
- Nancy
Dropbox Staff
Hey Jo09!
Can you please let me know a few more details on the plan you’ve purchased, so that I can further help?
What type of plan is it (Plus/Professional/Family/Business)? Also, did you upgrade your Dropbox account directly via www.dropbox.com or the App Store/Google Play?
Keep me posted.
