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Ahona Ghosh's avatar
Ahona Ghosh
Explorer | Level 4
4 years ago

How to get refund of a subscription without consent?

In the last night, my Dropbox professional got auto renewed without my consent and my credit card was charged 199 dollar. Please cancel the subscription and refund me the amount as soon as possible.
cancellations
Dropbox Pro
Refunds
Katepond's avatar
Katepond
New member | Level 2

I did not purchase professional Dropbox for $199 on my MasterCard. How can I get a refund? How can I get a refund? I am upset. Kate

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Katepond, thanks for the comment and sorry to see you're having trouble.

 

Have you tried reaching out to our support team for assistance?

 

Once you do, please also send us the ticket number for your communication, so we can look it up in our system.

 

Thank you.

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