We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Gazo76's avatar
Gazo76
New member | Level 2
11 months ago

How to change to the Basic plan?

Hi all. So I've had a 2TB personal account for a few years now, paying annually.   Recently I realised I'm literally only using Dropbox for storage. I went to look at plans, without signing i...
cancellations
Payments
Plans
  • Megan's avatar
    Megan
    11 months ago

    Hi Gazo76, I'd be happy to help! 

     

    In order for you to change from a paid to a free, Basic account you'd need to cancel your current subscription. 

     

    You can find more info on how to achieve that here. 

     

    If you have any questions, don't hesitate to let me know! 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi Gazo76, I'd be happy to help! 

 

In order for you to change from a paid to a free, Basic account you'd need to cancel your current subscription. 

 

You can find more info on how to achieve that here. 

 

If you have any questions, don't hesitate to let me know! 

  • Gazo76's avatar
    Gazo76
    New member | Level 2
    11 months ago

    Perfect, thanks Megan.

     

    Knew there was a reason I hadn't already done this, I've got 50GB of data in here, so that's why I'm still using the subscription service 🙂

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Glad I could be of service Gazo76!

       

      If you need anything else, let me know! 😊

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions