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Christoffer S.'s avatar
Christoffer S.
New member | Level 2
10 years ago

How to change from business to personal account?

Hi, I accidentally chose to have a 'business' account but since I mostly use it for personal matters I would like to convert it to a personal account?   Do you know how to do that? I have both a...
cancellations
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  • terbitbasuki's avatar
    terbitbasuki
    8 years ago
    Yes. You can downgraded your account by contacting dropbox support by email, they will help you. I've succeeded downgrade my business into personal and get my money refund
Shobitha's avatar
Shobitha
New member | Level 2
I also wish to change from a Dropbox business account to a Personal (Dropbox plus) account. Its been about a day since the free trial expired for the business account, and I do not have a personal account set up as of now. Is it possible to downgrade to a personal account and get a refund for the balance? (as a personal account is cheaper than the business)
terbitbasuki's avatar
terbitbasuki
Helpful | Level 5
8 years ago
Yes. You can downgraded your account by contacting dropbox support by email, they will help you. I've succeeded downgrade my business into personal and get my money refund
  • Shobitha's avatar
    Shobitha
    New member | Level 2
    8 years ago
    Alright! Thanks for the response
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      8 years ago
      Please note, however that refunds are NOT a guarantee - you agreed to the T&C's which stated that when you joined.

      Refunds are only offered where they legally have to be offered.
      • Sanchez's avatar
        Sanchez
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago
        Hi all,

        Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT

        Thank you. We sure do appreciate it! 
  • Nzrpgdesign's avatar
    Nzrpgdesign
    New member | Level 2
    6 years ago

    please downgraded my account back to personal, thanks

    Regards

    Darren

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      6 years ago

      No one here can do that for you. If you're part of a Business team, then only the Team Admin within your organization can initiate that. They have the ability to covert your account, or they can contact Support directly to have it converted.

       

      [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

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